If you have had a change of heart regarding an item you have purchased from Redhead Day UK, or would like to exchange the item for another one, please first contact Redhead Day UK within 7 days of receiving your item by emailing firstname.lastname@example.org, listing your full name and order number, which can be found in your email correspondence.
Then, you must return the item to Redhead Day UK unused and in its original condition. We will let you know via email which address to send this to.
Upon receiving the returned item(s), Redhead Day UK will issue a refund to you for the current value of the item(s). Unfortunately, we cannot refund you for the shipping costs of sending the item to you, nor can we reimburse you for the price of shipping the item back to us.
If, upon receiving your item(s), you have found that it is faulty, you have 7 days to get in touch with us by emailing email@example.com and to request either a full refund or a new item to be re-sent.
Please note that we require photographic proof of the items that are faulty or have been damaged in transit before we can process a refund or re-delivery.
Where goods are faulty, or were sent in error, we will refund any postage costs you incur in returning the items to us, with a proof of postage costs.
If you wish to cancel or modify your order, you must contact us at firstname.lastname@example.org before you receive a shipping notification from us. If your order has already been shipped, you will be liable for the postage costs of returning the item(s) to us.
The shipping costs of your order is calculated at checkout, and is worked out according to your shipping territory. We use standard Royal Mail delivery for all orders.
Please check your shipping address prior to proceeding to the payment page. We cannot be held responsible for items not arriving due to incomplete/incorrect postal addresses.
We strive to respond and dispatch orders on the day or day after the order has been completed, however on occasion there may be seasonal delays.
This can be provided upon request by emailing email@example.com
If you have any questions, please contact us via firstname.lastname@example.org